In case of errors or questions about your electronic transfers, call us at 815.434.0044 or write us at The First National Bank of Ottawa, 701 LaSalle St., Ottawa, IL 61350 as soon as you can if you think your statement or your receipt is wrong or if you need more information about a transfer on the statement or receipt.  We must hear from you no later than 60 days after you received the first statement on which the error or problem appeared.  

Tell us your name or account number (if any). 

Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.  

Tell us the dollar amount of the suspected error.

We will investigate your complaint and correct any error promptly, if we take more than 10 business days (5 business days for VISA® Check Card point-of-sale transactions and 20 business days if the transaction involved a new account) to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  

Unauthorized Transfers

Tell us at once if you believe your card and/or code has been lost or stolen.  Calling is the best way of keeping your possible losses down.  You could lose all of the money in your account.  If you contact us within 2 business days, you can lose no more than $50.00  if someone used your card without your permission.  

If you do no tell us within 2 business days after your learn of the loss or theft of your card and/or code and we can prove that we could have stopped someone from using your card and/or code without your permission if you had told us, you can lose as much as $500.00.  

Joel Hambleton

Executive Vice President
Chief Mortgage Officer
NMLS #645753
Office: 815.434.0044 Ext. 264
Cell: 815.228.6280
Ottawa Main Bank

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Residential Real Estate Sales Manager
NMLS #646212
Office: 815.941.0044 Ext. 608
Cell: 815.326.0814
Morris National Bank & Trust

Mortgage Loan Originator
NMLS #579173
Office: 815.366.7230
Cell: 815.228.7087
Ottawa Main Bank

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Mortgage Loan Originator
NMLS #663776
Office: 815.672.2941
Cell: 815.252.3502
Streator National Bank

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Christina Lister

Certified Divorce Lending Professional (CDLP)
Mortgage Loan Originator
NMLS #1117253
Cell: 815.955.9970
Servicing Will County

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Heather Wilkinson

Mortgage Loan Originator
NMLS #1059732
Office: 630.553.1542 Ext. 704
Cell: 815.970.1739
Yorkville National Bank & Trust

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Mortgage Loan Originator
NMLS #1834288
Cell: 815.762.9744
Servicing Maple Park/Dekalb

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Gary R. Foltynewicz

Home Equity Specialist
Mortgage Loan Originator
NMLS #688549
Office: 815.434.0044 Ext. 607
Cell: 815.685.1542

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First Ottawa Bancshares, Inc. is the parent company of The First National Bank of Ottawa and its Branches: The First National Bank of Ottawa – Northfield, The First National Bank of Ottawa – Plaza,The First National Bank of Ottawa – South, Morris National Bank & Trust, Streator National Bank, Yorkville National Bank & Trust, and American Commercial Bank & Trust.

First Ottawa Financial Services is a division of The First National Bank of Ottawa



Main Bank
701 LaSalle St.
Ottawa, IL 61350
Phone: 815.434.0044
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